Woman giving comfort and support to friend who is sitting down, looking sad

Look for the Facts…

FEELINGS

Hopelessness, excessive worry, burdensomeness, rejection, worthlessness

ACTIONS

Impulsiveness, self-harm, increased drug or alcohol use, giving away possessions, looking for a way to die such as saving up pills, gaining access to a gun, or searching online

CHANGES

Particularly in the presence of other warning signs; changes in attitude, moods, behaviors, or social connection; sudden change in sleep or eating habits

THREATS

Specific or vague statements or any expression of death or suicide; can be written, spoken, activity on social media, or non-verbal threats

SITUATIONS

Life changes that cause the person to be overwhelmed, unprepared, or triggered, such as personal loss, connection to death, bullying or abuse, failures, or getting in trouble

Use Active Listening…

DO

DON’T

Actively listen. Allow them to vent and unload their feelings.

Argue. Avoid saying phrases like: “You have so much to live for”, “your suicide will hurt your family” or “snap out of it”.

Be sympathetic and non-judgmental. Encourage them to talk about their feelings, even if it is hard to hear.

Promise confidentiality or secrecy.

Offer hope. Reassure them that help is available and suicidal feelings are temporary.

Offer ways to fix problems or give advice.

Connect to Help…

Call for help immediately in an emergency where there is a risk of immediate harm to the person or others. If you are uncomfortable helping it is OK, but you need to tell someone else about your concerns ASAP. You can also connect someone to these resources, through a 3-way call if necessary, when things are escalating and you no longer feel comfortable helping alone.

National Suicide Prevention Lifeline
1-800-273-8255
Speak with trained crisis counselors 24/7


NY Project Hope Emotional Support Helpline
1-844-863-9314
Trained crisis counselors help
New Yorkers cope with COVID-19
8 AM to 10 PM, 7 days/week


Crisis Text Line
Text GOT5 to 741741
Text with trained crisis counselors 24/7

New York Project Hope

Emotional Support Helpline

Talk to a crisis counselor:

Call: 1-844-863-9314

Confidential • Anonymous • Free

8am-10pm / 7 days